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Automate tasks across Request Tracker (RT) with Salesforce

We work with you to understand your business processes, and automate all work between Request Tracker (RT) and Salesforce.

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Businesses automate real work through MindCloud every day.

Start automating your work

Here are some common examples of how businesses use MindCloud to automate work between Request Tracker (RT) and Salesforce.

Send a Salesforce notification when Request Tracker (RT) receives a high-priority item.Get Started
Create a Salesforce follow-up from new qualified activity in Request Tracker (RT).Get Started
Copy new customer details from Request Tracker (RT) into Salesforce.Get Started
Update the matching Salesforce item when a Request Tracker (RT) status changes.Get Started
Start a review in Salesforce when Request Tracker (RT) flags an exception.Get Started
Summarize new Request Tracker (RT) activity and save it in Salesforce.Get Started

Every action you need

Your company can interact with Request Tracker (RT) and Salesforce using our 46 actions.
Can’t find what you need? Let us know.

Get Ticket AttachmentsReadRetrieves a ticket's attachments from Request Tracker.
Get GroupReadRetrieves a group from Request Tracker.
Get User GroupsReadRetrieves a user's groups from Request Tracker.
Search GroupsReadFinds groups in Request Tracker.
Get Group MembersReadRetrieves a group's members from Request Tracker.
Create QueueCreateCreates a new queue in Request Tracker.
Get QueueReadRetrieves a queue from Request Tracker.
List QueuesReadRetrieves queues from Request Tracker.
Search QueuesReadFinds queues in Request Tracker.
Update QueueUpdateUpdates an existing queue in Request Tracker.
Comment on TicketUpdateAdds a comment to a ticket in Request Tracker.
Correspond on TicketUpdateAdds a reply to a ticket in Request Tracker.
Create TicketCreateCreates a new ticket in Request Tracker.
Get TicketReadRetrieves a ticket from Request Tracker.
Search TicketsReadFinds tickets in Request Tracker.

Frequently Asked Questions

Common questions about working with MindCloud on your Request Tracker (RT) and Salesforce integration.

Apps are the systems your business runs on, like Request Tracker (RT) and Salesforce.

Actions are the things MindCloud can do in those systems, such as finding a record, sending a message, or updating data.

A workflow connects apps and actions in the order your process needs. That's it.

Related integrations

Explore other ways to connect Request Tracker (RT) with the apps your team already uses, or browse every Request Tracker (RT) and Salesforce integrations.

Google SheetsGoogle Sheets connects app workflows across your app stack.GmailGmail connects app workflows across your app stack.SlackSlack connects app workflows across your app stack.Google CalendarGoogle Calendar connects app workflows across your app stack.Google DriveGoogle Drive connects app workflows across your app stack.NotionNotion connects app workflows across your app stack.HubSpotHubSpot connects app workflows across your app stack.Google FormsGoogle Forms connects app workflows across your app stack.MailchimpMailchimp connects app workflows across your app stack.

Ready to start? We're here to help.

Take your first steps with MindCloud to start fully automating your Request Tracker (RT) workflows.

Talk to an integration specialist iconTalk to an integration specialistWe work with you to understand your requirements and implement a robust Request Tracker (RT) integration solution.Read our docs iconRead our docsOur Universal API makes it easier than ever to read, write, update and delete your records in Request Tracker (RT).Get updates iconGet updatesFollow new app coverage, product launches, and practical integration notes from the MindCloud team.