Deescalate Incident by ID

Deescalates an incident in TOPdesk by ID.

PUT

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

string

Deescalation reason id (UUID).

string

Deescalation reason name when id is not provided.

stringrequired

Incident identifier.

Try this request

Request

curl --request PUT \
  --url "https://connect.mindcloud.co/v1/universal/tOPdesk/0.0.5/actions/deescalate-incident-by-id" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "id": ""
}'

{
  "success": true,
  "data": [
    {
      "briefDescription": "string",
      "creationDate": "2026-05-07T12:00:00.000Z",
      "escalationStatus": "string",
      "id": "string",
      "modificationDate": "2026-05-07T12:00:00.000Z",
      "number": "string",
      "status": "string",
      "targetDate": "2026-05-07T12:00:00.000Z",
      "timeSpent": 1
    }
  ],
  "meta": {}
}

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