Create Ticket

Creates a new ticket in Request Tracker.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

string

Admin Cc email address or RT user name.

string

Cc email address or RT user name.

string

Initial ticket content or description.

string

Owner user ID or username for the ticket.

number

Initial RT ticket priority value.

stringrequired

Queue name or ID for the new ticket.

string

Requestor email address or RT user name.

string

Initial RT ticket status.

stringrequired

Subject line for the new ticket.

Uncommon arguments

string

Content type for the initial ticket content, for example text/plain or text/html.

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/requestTrackerRT/0.0.7/actions/create-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "contentType": "text/plain",
  "queue": "",
  "subject": ""
}'

{
  "success": true,
  "data": [
    {
      "id": "string",
      "type": "string",
      "Url": "https://example.com"
    }
  ],
  "meta": {}
}

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