Docs

Create Channel

Creates a new channel in eGain.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more
string

Comma-separated response fields to include.

Body

Arguments
booleanrequired

Whether the channel is active.

stringrequired

Channel description.

stringrequired

Channel display name.

stringrequired

Base64 icon data.

numberrequired

Maximum inbound text length.

booleanrequired

Whether mid-chat auth is enabled.

numberrequired

Maximum outbound text length.

booleanrequired

Whether outbound system messages are enabled.

stringrequired

Channel type.

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